BSNL, MTNL to Undergo Daily Monitoring by Scindia: Enhancing Telecommunication Services

Monitoring BSNL, MTNL on Daily Basis: Scindia

New Delhi, August 10, 2023: Union Minister for Communications, Electronics & Information Technology, Shri Ashwini Vaishnaw, has directed BSNL and MTNL to implement a daily monitoring system for their operations. This move aims to ensure the efficient functioning of the telecom companies and address customer issues promptly.

Key Features of the Daily Monitoring System

* Real-time monitoring: Key performance indicators (KPIs), such as network availability, call success rate, and data speeds, will be monitored on a real-time basis.

* Issue identification and resolution: The system will identify network issues, such as outages or congestion, and trigger timely corrective actions.

* Customer feedback analysis: The system will gather and analyze customer feedback to understand service quality and identify areas for improvement.

* Performance reporting: Daily performance reports will be shared with the management to enable data-driven decision-making and improve overall efficiency.

Benefits of Daily Monitoring

* Enhanced customer experience: By identifying and resolving network issues quickly, BSNL and MTNL can provide a better user experience for their customers.

* Improved network reliability: The daily monitoring system will ensure that networks are stable and reliable, minimizing disruptions and maintaining service quality.

* Data-driven decision-making: The real-time data collected will inform managerial decisions, enabling the companies to optimize network performance and prioritize investment.

* Increased transparency and accountability: The daily reporting system will enhance transparency and hold both companies accountable for service quality.

Scindia's Instructions

In his instructions, Shri Scindia emphasized the need for a proactive approach to network management. He directed both BSNL and MTNL to:

* Establish a dedicated team for daily monitoring and analysis.

* Leverage technology to automate monitoring processes and enhance efficiency.

* Actively engage with customers to gather feedback and address their concerns.

* Regularly review and refine the monitoring system to ensure its effectiveness.

Implementation Timeline

BSNL and MTNL have been given a target of one month to implement the daily monitoring system. The companies are expected to provide regular updates on their progress to the Ministry of Communications.

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